Everything you need to know about getting your hotspot and sending it back.
Your hotspot ships before your trip so it's waiting for you when you need it. We ship to home addresses, hotels, Airbnbs, and parcel pickup points across the US, Canada, Europe, Australia, and New Zealand.
| Destination | Delivery | Return |
|---|---|---|
| 🇪🇺 Europe | $4.99 | $4.99 |
| 🇺🇸 United States | $9.99 | $9.99 |
| 🇨🇦 Canada | $19.99 | $19.99 |
| 🇦🇺 Australia / 🇳🇿 New Zealand | $39.99 | $39.99 |
Delivery and return shipping are charged separately because you might fly into one country and leave from another. You pick your delivery location and return location at checkout, and the rates are calculated for each leg.
Programmed, tested, and shipped with your eSIM already loaded.
Tracked shipping. You'll get a tracking number by email. Europe is faster (2-3 days), US and Canada 3-5 days, Australia/NZ 5-7 days.
Turn it on, scan the QR code with your phone, and you're connected. No setup, no apps, no configuration.
If you're shipping to a hotel, put the hotel name as the recipient and include your reservation name and check-in date in the address field. Most hotels will hold packages for incoming guests. For Airbnbs, coordinate with your host or use a nearby parcel pickup point.
If you need your device within 7 days, a $20.00 express shipping fee is added at checkout. This bumps your shipment to priority service with the carrier.
Orders placed with less than 3 days before the needed date cannot be processed. We need a minimum of 3 business days to program, test, and ship your device. Plan ahead when you can.
Every rental includes a prepaid return envelope. When your trip is over, put the hotspot and charging cable back in the envelope, seal it, and drop it at any post office or mailbox. That's it.
Turn off the hotspot. You're done using it.
Use the prepaid return envelope included in your package. Drop it at any post office, mailbox, or postal collection point before you leave the country.
Once we confirm the device is returned in working condition, your $50 deposit is refunded to your original payment method.
The standard rental period is up to 14 days. Extended rentals of 15-21 days are available for a $25.00 fee, added automatically at checkout. Rentals longer than 21 days are not currently supported. If you need the device for a longer stay, contact us to discuss options.
If we don't receive the device within 14 days after your return date, we'll send you a reminder email. If the device isn't returned within 30 days, the $50 deposit is forfeited and an additional replacement fee may apply. We understand things happen, so reach out to us before the deadline and we'll work with you.
Every rental includes a $50 refundable deposit collected at checkout. This is a hold to ensure the device comes back. It's not revenue for us. It's fully returned when we get the hotspot back in working condition.
Collected at checkout
Refunded when device is returned
Refunds are processed within 5-7 business days after we receive and inspect the device. The refund goes back to the same payment method you used at checkout.
At checkout, you can add optional device protection for $6.99. This covers accidental damage and loss during your rental period. Without protection, you're responsible for the replacement cost of the device if it's returned damaged or not returned at all.
If the device is damaged during your trip, you're covered 100%. Simply return the damaged device to us.
If the device is lost or stolen during your trip your deposit is still forfeited (since we don't have the device back), but there are no additional charges beyond the deposit.
If the device is returned with damage that prevents it from being rented again (cracked screen, water damage, missing components), a repair or replacement fee of up to $150 may be charged to the card on file. If the device is lost or not returned, the $50 deposit is forfeited and a $150 replacement fee applies.